Shipping policy

Shipping Policy

Delivery Destinations

Northvale Home Goods LLC delivers throughout the United Kingdom, including England, Scotland, Wales, Northern Ireland, and UK offshore and remote locations.

Shipping Origin

All orders are dispatched from:

Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States

We are a U.S.-based business. Orders delivered to the UK are international shipments.

Free Standard Delivery

We provide free standard delivery on all UK orders, with no minimum purchase required.

VAT and Import Charges

Displayed prices include applicable UK VAT.

We cover applicable import duties, import taxes, and customs clearance charges. You will not be required to pay additional import charges to receive your order.

If a carrier requests an import payment, contact support@northvaleee.com before paying so we can resolve the request.

Order Cut-Off Time

Our daily order cut-off is 6:00 PM U.S. Eastern Time (ET), Monday to Friday.

Eastern Time follows Eastern Standard Time (EST, UTC−5) in winter and Eastern Daylight Time (EDT, UTC−4) during daylight saving time.

Orders placed after the cut-off, on weekends, or on U.S. federal public holidays enter the processing schedule on the next business day.

Processing and Delivery Times

Order processing: 3–5 business days.
Transit after dispatch: 6–12 business days.
Total estimated delivery: 9–17 business days.

Business days are Monday to Friday, excluding U.S. federal public holidays.

These estimates apply throughout our UK delivery area. They are estimates rather than guaranteed arrival dates.

UK bank holidays, customs processing, adverse weather, and carrier disruptions may also affect actual delivery.

Delays

If we become aware of a material delay, we will contact you with updated information and applicable options.

Unless a different delivery period has been expressly agreed, your statutory rights concerning delivery within 30 calendar days remain unaffected.

Shipment Confirmation

We will email you when your order is dispatched and provide tracking details when available.

Tracking information may take time to update after the carrier collects the parcel.

Delivery Address Changes

Please check your address before placing an order.

If an order is returned because of an incorrect or incomplete address, we will contact you to discuss a resolution and agree any applicable redelivery costs before proceeding.

Missing or Damaged Deliveries

If your order is overdue, missing, or damaged, email support@northvaleee.com with your order number and details.

We will investigate with the carrier where appropriate and arrange an applicable replacement, refund, or other resolution.

Goods remain our responsibility until delivered to you or someone you nominate, except where a different rule applies because you independently arrange a carrier we did not offer.

Cancellations and Returns

You may cancel before dispatch by contacting us.

After dispatch, you may still exercise applicable statutory cancellation rights or request a return under our Return and Refund Policy.

Contact

Email: support@northvaleee.com

Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States

Monday–Friday: 9:00 AM–6:00 PM U.S. Eastern Time (ET)
Saturday, Sunday, and U.S. federal public holidays: Closed