Privacy policy
Privacy Policy
Last updated: 20 October 2026
Northvale Home Goods LLC operates northvaleee.com. This policy explains how we collect, use, and disclose personal information when you visit our website, place an order, or contact us.
Who We Are
Northvale Home Goods LLC is the controller of personal information processed for the purposes described in this policy, except where a service provider independently determines its own processing purposes.
Address:
3600 Winthrop Dr
Lexington, KY 40514
United States
Email: support@northvaleee.com
Personal Information We Collect
Depending on how you interact with us, we collect:
• Identity and contact details, including your name, email address, telephone number if provided, and billing and delivery addresses.
• Order and transaction details, including purchases, payment status, delivery information, returns, and refunds.
• Account details and preferences if you create an account.
• Communications and information you provide when requesting assistance.
• Technical and usage information, such as IP address, browser and device details, and interactions with our website.
• Consent records, privacy choices, and communication preferences.
Payment credentials are processed by the payment providers available at checkout. We receive the transaction information needed to manage your purchase.
How We Collect Information
We collect information directly from you, automatically through website technologies, and from service providers supporting payments, delivery, security, and store operations.
How We Use Information and Our Legal Bases
We use personal information:
• To process purchases, arrange delivery, communicate about orders, and manage contractual returns: performance of our contract with you.
• To meet tax, accounting, and other legal requirements: compliance with legal obligations.
• To protect our website, prevent fraud, respond to enquiries, and improve our service: legitimate interests, where these are not overridden by your rights.
• To send marketing or use optional tracking technologies where consent is required: your consent.
• For other legally permitted marketing: the applicable lawful basis, subject to electronic marketing rules and your right to object.
You may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.
If you do not provide information necessary to process an order, we may be unable to complete your purchase.
Who We Share Information With
We disclose information as necessary to:
• Shopify, which provides our ecommerce platform.
• Payment providers.
• Shipping carriers, customs partners, and delivery providers.
• Providers supporting website operation, security, communications, customer service, and business administration.
• Professional advisers or authorities where reasonably necessary or legally required.
• Parties involved in a business sale, merger, or similar transaction, subject to appropriate protections.
Where optional analytics or advertising tools are enabled, the relevant providers may receive technical and interaction information, subject to applicable consent requirements.
Shopify
Shopify processes information to provide our store and may act as an independent controller for certain services.
For details of Shopify’s practices and privacy choices, visit:
https://www.shopify.com/legal/privacy
Cookies and Similar Technologies
We use cookies and similar technologies for functions such as the shopping basket, checkout, security, and remembering preferences.
Optional analytics and advertising technologies, where enabled, are used subject to applicable legal requirements. Where consent is required, we obtain it before using those technologies.
You may manage your choices through available website privacy controls, your browser settings, or by contacting us. Blocking essential cookies may affect website functionality.
Marketing
Where we send marketing emails, you may unsubscribe using the link in the email or contact us.
Opting out of marketing does not stop necessary service messages concerning orders, returns, security, or legal matters.
Optional marketing consent is not a condition of purchasing.
International Processing
We are based in the United States, and information provided to us is processed there. Shopify and other providers may process information in additional countries.
Where UK data protection law requires safeguards for restricted international transfers, applicable safeguards are used, such as relevant adequacy arrangements or approved contractual protections.
Contact us for information about safeguards relevant to your personal information.
Retention
We retain information for as long as reasonably necessary for its purpose, including fulfilling purchases, providing support, maintaining required records, resolving disputes, and establishing or defending legal claims.
Retention periods depend on the information, applicable legal requirements, and relevant limitation periods.
Your Rights
Subject to applicable conditions and exemptions, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Request erasure.
• Restrict processing.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Withdraw consent where processing relies on consent.
• Receive applicable protections concerning solely automated decisions with legal or similarly significant effects.
To exercise your rights, email support@northvaleee.com.
We may request proportionate information to verify your identity. We normally respond within one month. If a lawful extension is required, we will explain why and provide the revised timeframe.
Security
We use reasonable technical and organisational safeguards designed to protect personal information. No online transmission or storage system can be guaranteed completely secure.
Children
Our store is intended for a general audience and is not directed at children.
If you believe a child has provided personal information inappropriately, contact us so we can investigate.
Complaints
Please contact us with privacy concerns.
You may also complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. We will update the date above and provide additional notice where required.
Contact
Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States
Email: support@northvaleee.com