Refund policy

Return and Refund Policy

30-Day Return Window

Northvale Home Goods LLC accepts return requests within 30 calendar days after delivery. This voluntary policy is in addition to, and does not limit, your statutory rights under UK consumer law.

To request a return, email support@northvaleee.com with your order number and details of the items you wish to return.

Please contact us before posting your return so we can provide instructions. Prior approval is not required to exercise a valid statutory cancellation right.

Please send the goods back within 14 calendar days after notifying us.

Your UK Right to Cancel

For most goods purchased online, you may cancel without giving a reason within 14 calendar days after the day you, or someone you nominate other than the carrier, receives the goods.

If goods from one order are delivered separately, the statutory cancellation period normally runs from the day after you receive the last item.

You then have a further 14 calendar days after notifying us to send the goods back.

To cancel, email or write to us with a clear statement. You may use the model cancellation form below, but it is not compulsory.

Return Conditions

During the statutory cancellation period, you may handle goods as reasonably necessary to establish their nature, characteristics, and functioning, as you would in a shop.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary. Opening packaging alone does not automatically remove your statutory cancellation rights.

For change-of-mind returns requested during our additional voluntary return period after the statutory cancellation period, items must be unused, unwashed, and complete with original tags, accessories, and packaging.

These conditions do not restrict your rights concerning faulty, damaged, or incorrectly supplied goods.

Return Address

Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States

All returns are sent to the United States.

Return Shipping Costs

For change-of-mind returns, you are responsible for arranging and paying the direct cost of returning goods to our U.S. address.

International return postage may be more expensive than domestic UK postage. Please check carrier charges before purchasing or arranging a return.

For faulty, damaged, or incorrectly supplied goods, we cover the necessary return costs and provide a prepaid label or another suitable arrangement. Please contact us before paying return postage.

We do not charge a restocking fee.

Faulty, Damaged, or Incorrect Goods

Please contact us as soon as you discover a problem. Include your order number, a description, and photographs where reasonably available.

Goods must be of satisfactory quality, fit for purpose, and as described. Where applicable, UK consumer law provides a short-term right to reject faulty goods within 30 days and further rights to repair, replacement, price reduction, or refund.

Our voluntary 30-day return window does not limit those rights. Original packaging and photographs may help our investigation but are not absolute conditions for exercising statutory rights.

Refunds

Refunds are issued to the original payment method.

For cancellations involving returned goods, we issue applicable refunds without undue delay and within 8 business days after receiving the goods or evidence that you have sent them back, whichever occurs first. We will always meet any earlier applicable statutory deadline.

Where a refund is due without goods being returned, or different statutory refund rules apply, we follow those requirements. Inspection will not extend a statutory deadline.

Refunds include the amount paid for the returned goods and applicable refundable taxes, subject only to lawful deductions.

For a valid cancellation of an entire order, any refundable standard outbound delivery charge is also refunded. Our standard delivery is free, so no original delivery charge is deducted from your refund.

Your bank or payment provider may need additional time to display the refund in your account.

Business days are Monday to Friday, excluding U.S. federal public holidays.

Cancellations Before Dispatch

You may cancel an order before dispatch by emailing us with your order number.

If the order has already dispatched, you may still exercise applicable statutory cancellation rights or request a return under this policy.

Exchanges

To obtain a different item, return the original purchase under this policy and place a new order.

For faulty, damaged, or incorrect goods, contact us first so we can arrange an appropriate remedy.

Model Cancellation Form

Complete and send this form only if you wish to cancel your contract.

To:
Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States

Email: support@northvaleee.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods:
Order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Signature, only if submitted on paper:
Date:

Contact

Email: support@northvaleee.com

Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States

Customer service:
Monday–Friday: 9:00 AM–6:00 PM U.S. Eastern Time (ET)
Saturday, Sunday, and U.S. federal public holidays: Closed

Eastern Time follows EST in winter and EDT during daylight saving time.