Contact
Contact
Contact Northvale Home Goods LLC for questions about products, orders, delivery, cancellations, returns, or refunds.
Email Us
For order enquiries, please include your order number and the email address used at checkout.
For damaged or incorrect goods, provide a description and photographs where reasonably available.
Please do not send full payment card details or passwords by email.
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM U.S. Eastern Time (ET)
Saturday and Sunday: Closed
U.S. federal public holidays: Closed
Eastern Time follows EST in winter and EDT during daylight saving time.
Messages received outside these hours will be reviewed during our next customer service hours.
Our Address
Northvale Home Goods LLC
3600 Winthrop Dr
Lexington, KY 40514
United States
We are a U.S.-based business serving customers throughout the United Kingdom.
Returns
Returns are sent to our U.S. address above.
Please contact us for return instructions before posting your parcel.
Customers pay return postage for change-of-mind returns. For faulty, damaged, or incorrect goods, we cover the necessary return costs.
Please review our Return and Refund Policy for full details.